Small and medium-sized businesses (SMBs) rely on technology to keep the business running efficiently but IT might not be one of your strongest skills. Just keeping your technology running can be time-consuming and distract you from focusing on serving your customers. Some SMBs rely on one or two in-house staff for basic technical support – but what do you do when they’re sick, on vacation or busy working in other areas of your business? In-house staff can add high fixed payroll costs and their skills may only result from their experience with personal devices or what they have provided with at work. This means they might not have a broad view of IT industry trends or available technology. If IT isn’t your strength, you may have limited perspective on how well your technology is functioning.
Outsourcing IT Support
These are some of the reasons SMBs are choosing to engage an outside IT services provider. Outsourcing provides the opportunity to access expert IT support you may not be able to afford to have on staff. Businesses who partner with a trusted IT advisor typically enjoy stable performance, lower maintenance costs, increased uptime and more strategic use of technology to further your business goals.
Choosing someone to manage your business’s technology can be a daunting task. You need a trusted business partner, not just someone who has experience troubleshooting their friends’ computer problems. An effective IT services provider does more than just fix your technology when it breaks – they will work together with you to understand your daily business operations, customer expectations and future plans to help you proactively achieve your goals.
Outsourcing IT support can provide superior technical expertise with increased availability at approximately the same or even less cost than full-time in-house staff without the overhead. The right technology services provider will recommend ways to use technology to lower costs, increase productivity, improve communication and collaboration and achieve your business goals.
The expertIT, Inc. team loves using our passion for technology to serve businesses of all sizes in the Grand Rapids area and throughout West Michigan. At expertIT, we understand that businesses need access to local, affordable, flexible yet expert level IT support. Contact us to learn how our contract-free service model lets you determine how much you invest in IT for your business.