About Us
expertIT is a family-owned and operated IT Services and Technology company in Grand Rapids, Michigan.
Our Story
The expertIT team consists of John, Jodi, Cameron and JJ. John has spent his entire career providing IT support to businesses throughout West Michigan. Through this experience, John noticed the smaller businesses were often neglected in order to prioritize the larger, more profitable customers. John became an independent IT consultant in 2005 to focus on providing budget friendly IT services to local, small businesses so they have the same access to technology, tools and service as their corporate competitors.
John’s focus on providing big business IT services at a small business price was well received and we formed expertIT, Inc. in 2007. By 2013, we had grown out of our home office and we moved to our current location in Kentwood. Both of our sons grew up with the business and often helped with jobs like sending out marketing mailers, ordering supplies and cleaning the office. Now they are full-time technicians alongside John supporting our customers.
What to Expect
We believe in being upfront with clients about what you can expect from us. Above everything else, you can expect a partnership that prioritizes your company's success.
No Contracts
We want the best things for our family and to us, clients are family. We don’t lock our clients into long-term contracts – our fast, friendly service at a great value speaks for itself.
Communication
When we begin working with you, we have a process that we work through to understand your project and ensure its timely success. We'll keep you in the loop throughout, using non-technical language.
Large & Small Projects
Many IT Service providers won't bother with smaller projects. Not us! Contact us today with your small project needs.
24/7 Support
IT emergencies can occur at any time and we know response times are critical. We offer both on-site and remote IT support to resolve any issues you may encounter quickly.
Cost Savings
We will help you save money on everything from hardware and software purchases to phone and internet services.
No Contracts
We want the best things for our family and to us, clients are family. We don’t lock our clients into long-term contracts – our fast, friendly service at a great value speaks for itself.
Communication
When we begin working with you, we have a process that we work through to understand your project and ensure its timely success. We’ll keep you in the loop throughout, using non-technical language.
Large & Small Projects
Many IT Service providers won’t bother with smaller projects. Not us! Contact us today with your small project needs.
24/7 Support
IT emergencies can occur at any time and we know response times are critical. We offer both on-site and remote IT support to resolve any issues you may encounter quickly.
Cost Savings
We will help you save money on everything from hardware and software purchases to phone and internet services.
Meet Our Team
John Yenchar
John earned dual bachelors degrees in computer information systems and management from Ferris State University and was certified as a Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA) and Cisco Certified Design Associate (CCDA) early in his career. John is our technology system design expert and works with our customers to implement stable, efficient and effective technology. He loves to share information on the latest in IT industry trends and new technology and our customers rely on him as a trusted strategic planning and IT investment advisor.
Cameron Parmer
Cameron joined the team full-time in 2016 and earned his associates degree in network administration from Grand Rapids Community College. Cameron is often the first person you will talk to when you call the office and the person who comes on site to investigate your issue.
JJ Yenchar
JJ joined the team full-time in 2022 and is pursuing his associates degree in network administration from Grand Rapids Community College with plans to complete his bachelors degree in computer information technology at Ferris State University. JJ focuses on new hardware installations and ongoing computer maintenance such as ensuring everyone’s software and firmware stay up to date.
Jodi Yenchar
Jodi puts her masters degree in accounting to good use keeping our business and financial records in order. If you don’t see Jodi as often as the guys, it’s probably because she’s busy with all of the back-office tasks (often with sleeping pugs at her feet!).
