Making voice calls via the internet instead of traditional phone lines is known as Voice over Internet Protocol (VoIP). As a business owner, you are always looking for ways to control costs. VoIP may be the right option to reduce your business’s telecommunications expense and provide cost-effective access to additional features compared to your traditional landline or PBX phone system.
Free VoIP Services
While there are free VoIP services available, these services are primarily designed for personal use. Free services may work well if you just want to stay in touch with friends and family, but they may not provide the professional voice quality and reliability you need for your business. A business VoIP service is an affordable way to achieve cost savings, feature rich service and professional call quality.
Business Class VoIP Services
When you implement a VoIP system, you utilize your existing data network for voice services. VoIP services typically offer standard bundled features including voicemail, caller display, call waiting, conferencing and dedicated fax lines. In addition, you can choose to implement enterprise-level options such as toll-free and vanity numbers, video calls, text messaging, hold music and an auto-attendant (automated call answering and menu driven caller direction). You can create custom messages and set up call routing to serve your customers quickly and effectively.
As your team grows, adding a new phone line or changing how an existing line is utilized can easily be done with a VoIP system. You no longer need to pay a service call fee to have your service provider’s technician make the desired updates – additions and changes to a VoIP system can be completed through a web-based control panel.
VoIP Service Options
With a VoIP system, you purchase the desktop phones and pay a flat monthly fee for the service. The VoIP provider maintains all of the background hardware at their site. VoIP systems provide more flexibility for your business, including options for access to business lines on your personal devices. You even keep your current phone numbers by transferring the numbers to your new VoIP service provider through a process called porting.
When considering implementing a VoIP for your business, you will want to be sure your internet connection has enough bandwidth to support the service without causing performance issues. You will also want be certain the phones you purchase are designed to work with a VoIP line and the service provider you are selecting.
At expertIT, we help our clients choose a VoIP phone solution that fits the usage and calling features needed for their business and provide ongoing maintenance and management of the system. Contact us today to discuss your telecommunication needs and learn more about the options available to your business.